Download Business Process Management and the Balanced Scorecard : by Ralph F. Smith PDF

By Ralph F. Smith

Company method administration and the Balanced Scorecard exhibits managers the right way to optimally use the balanced scorecard to accomplish and maintain strategic good fortune at the same time the company atmosphere alterations. It incredibly fills the distance among concept and alertness to facilitate using techniques as a strategic weapon to convey world-class functionality.

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Extra info for Business Process Management and the Balanced Scorecard : Focusing Processes on Strategic Drivers

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For example, the cargo shipping process for an airline would have the receiver of the freight as a customer. The admissions process for a hospital would have a combination of external (the patient) and internal (doctors, nurses) customers. Departments have customers that are often other departments. This is easily seen when you consider the support functions of an organization. Human resources or information technology, for example, have internal customers consisting by and large of the rest of the organization.

This means not only identifying the process weaknesses that have the most strategic significance and fixing them, but also understanding how process strengths can be better leveraged. 5. The links described in the diagram illustrate the traditional view of strategy. It was customary for the leaders of the organization to develop a strategic plan that would include a host of improvement initiatives. Some of these would inevitably be process improvement–type projects, whether of a continuous improvement or reengineering nature.

It was customary for the leaders of the organization to develop a strategic plan that would include a host of improvement initiatives. Some of these would inevitably be process improvement–type projects, whether of a continuous improvement or reengineering nature. Process improvement teams would then analyze the situation and develop new process innovations to help the organization run better, and these innovations would be integrated into the processes. But the fourth-wave picture is a bit different.

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